Exchange Conditions:
The product must be intact, unused, and unrepaired.
The product must come with an invoice (NYSMILE does NOT accept exchanges without an invoice).
Exchange period is within 10 days from the purchase date at store or delivery date for online orders.
Sale items with a discount of 20% or more are not eligible for exchange.
Product Exchange Policy:
Supports size and color exchange for all products.
The price of the new product is based on the price at the time of purchase.
If the new product costs more, customers must pay the price difference. If it costs less, NYSMILE will not refund the difference.
Each order is allowed only one exchange.
For online orders, NYSMILE supports round-trip shipping fees for exchanges due to manufacturing defects or incorrect size/color/model.
Exchange Procedure for Online Orders:
Please contact our Customer Service team directly for assistance.
Do NOT send any products back without confirmation from Customer Service.
NYSMILE is responsible for loss or damage during return shipping.
New products will be shipped after receiving and inspecting the returned product.
Exchange Process Summary:
Customers send the product back to the return address (as shown on the invoice).
Customers pay round-trip shipping fees if the product is not defective.
NYSMILE inspects the returned product and processes the exchange.
Exchange process takes up to 10 days.
Sale items with discounts over 20% are non-exchangeable.
